1. Data collection when visiting our website

During the mere informational use of our website, i.e. when you transmit information to us in any other way, we only collect data that your browser transmits to our server (so-called "server log files"). When you visit our website, we collect the following data, which is technically necessary for us to display the website to you:

  • Our visited website
  • Date and time at the time of access
  • Amount of data sent in bytes
  • Source/reference from which you reached the page
  • Browser used
  • Operating system used
  • IP address used (if applicable: in anonymized form)


The processing is carried out in accordance with Art. 6 para. 1 lit. f GDPR on the basis of our legitimate interest in improving the stability and functionality of our website. The data is not passed on or used in any other way. However, we reserve the right to check the server log files retrospectively should concrete indications point to illegal use.

2. Cookies

In order to make visiting our website more attractive and to enable the use of certain functions, we use so-called cookies on various pages. These are small text files that are stored on your terminal device. Some of the cookies we use are deleted after the end of the browser session, i.e. after you close your browser (so-called session cookies). Other cookies remain on your end device and allow your browser to be recognized the next time you visit (so-called persistent cookies). If cookies are set, they collect and process certain user information such as browser and location data as well as IP address values to an individual extent. Persistent cookies are automatically deleted after a specified period of time, which may differ depending on the cookie. The duration of the respective cookie storage can be found in the overview of the cookie settings of your web browser.

Some cookies are used to simplify the ordering process by storing settings (e.g. remembering the contents of a virtual shopping cart for a later visit to the website). As far as personal data is also processed by individual cookies used by us, the processing is carried out in accordance with Art. 6 para. 1 lit. b GDPR either for the execution of the contract, in accordance with Art. 6 para. 1 lit. a GDPR in the case of a given consent or in accordance with Art. 6 para. 1 lit. f GDPR to protect our legitimate interests in the best possible functionality of the website as well as a customer-friendly and effective design of the site visit.

Please note that you can set your browser in such a way that you are informed about the setting of cookies and can decide individually about their acceptance or can exclude the acceptance of cookies for certain cases or in general. Each browser differs in the way it manages cookie settings. This is described in the help menu of each browser, which explains how you can change your cookie settings. You can find this for each browser at the following links:

Internet Explorer:


Please note that if you do not accept cookies, the functionality of our website may be limited.

3. Use of Google Analytics

We use Google Analytics to collect and analyze information about the use of our website. Google Analytics utilizes cookies, which are small text files placed on your device, to gather data on user behavior and interactions with our site. This data includes but is not limited to, information about your IP address, browser type, referring pages, and the time and date of your visits. The insights gained from this data help us to improve the functionality, user experience, and content of our website. All data collected via Google Analytics is processed in a manner that ensures anonymity and is not used to identify individual users. By using our website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. You can opt-out of Google Analytics tracking at any time by installing the Google Analytics opt-out browser add-on, available at this link.

4. Contacting

 When contacting us (e.g. via contact form or e-mail), personal data is collected. The data that is collected was provided by you yourself. This data is stored and used exclusively for the purpose of responding to your request or for contacting you and the associated technical administration. Legal basis for the processing of this data the processing Art. 6 para 1 lit. b DSGVO (necessary for the implementation of pre-contractual measures). Your data will be deleted after final processing of your request.


5. Data processing for contract execution

Depending on the nature of our assignment, we provide certain services for you and, if applicable, your family members. This may involve, for example, services in connection with your entry into Austria, such as a residence permit or work permit, or a place at university or school, services relating to your stay, such as finding accommodation, insurance or getting settled, or services on your departure from Austria, such as notices of termination or deregistration. For this purpose, we need to process your data.


In accordance with Art. 6 (1) lit. b GDPR, personal data is collected and processed if it is provided to us for the performance of a contract. Most of the personal data we process about you has either been disclosed to us by you or we have received it from your employer together with the commissioning of a service for you.


In particular, we process the following personal data:


Master data such as last name, first name, date of birth, telephone number, e-mail address, gender, nationality, etc.

If applicable, also registration data such as current address in Austria, foreign address, etc. or legitimation data such as ID or passport data, copy of ID, birth certificate, marriage certificate, character reference, curriculum vitae, qualifications, salary data, employment contract, rental agreement, name change documents, insurance policies, service contracts (heating, gas, electricity, Internet, telephone), etc.


This may also include special categories of data, such as biometric data on a passport or social security numbers.


6. Data processing for the fulfillment of a legal obligation

If we have received the data from your employer, we act in fulfillment of our contractual obligation and on the basis of the order processing contract.


Pursuant to Art. 6(1)(c) and Art. 9(2)(b) GDPR, legal regulations and purposes may also require us to process your personal data and in order to exercise rights arising from employment law and social security and social protection law.

7. Processing based on consent

 Unless there is a contractual basis or legal obligation or it is not necessary for us to exercise rights arising from employment law and social security and social protection law, we will only process your data pursuant to Art. 6 (1) lit a or Art. 9 (2) lit a GDPR if you have given us your express consent. This consent can be revoked at any time by notifying us.


The revocation, however, has no effect on the lawfulness of the processing carried out on the basis of this consent until the revocation.

We depend on the processing of your personal data for our contract performance. If we do not know your name and address or cannot verify your identity, we cannot, for example, assist you in registering with the relevant registration office. For assistance in obtaining a residence permit, you need, for example, a valid travel document (e.g. passport), birth certificate or a document corresponding to this, photograph that must not be older than six months (size: 45 x 35 mm), proof of legal entitlement to accommodation customary in the locality, such as tenancy agreements, preliminary contracts under the law of existence or proof of ownership, proof of health insurance cover (compulsory insurance or a corresponding insurance policy) that covers all risks, proof of secure livelihood (in particular pay slips).

Where it is necessary for the performance of a contract or a legal requirement, we must process your personal data. If you do not wish to do so, we may unfortunately not be able to provide certain services.


8.Transfer of your data

Your personal data may be disclosed to in order to fulfill a contract or comply with a legal obligation or to exercise rights arising from employment law and social security and social protection law to:


  • Public bodies and authorities in the context of providing our services and third parties contracted by us, e.g. lawyers
  • Third parties, if this is obligatory for the fulfillment of the contract or due to legal regulations.


Third parties are always contractually obligated to treat your data confidentially and to process it only in the context of providing the service.


Data may also be disclosed to third parties if you have consented to such disclosure.


9. Data transfer to third countries

Transfer to a country outside the EU or a state without the basis of an adequacy decision by the Commission is not anticipated.

10. Duration of storage of personal data

Your personal data will be stored in any case as long as it is necessary for the fulfillment of the respective purposes. The duration of the storage of personal data is measured on the basis of the respective legal basis, the processing purpose and - if relevant - additionally on the basis of the respective statutory retention period (e.g. retention periods under commercial and tax law, currently 7 years).


If there are statutory retention periods for data that is processed within the scope of legal or quasi-legal obligations on the basis of Art. 6 Para. 1 lit. b GDPR, this data will be routinely deleted after the retention periods have expired, insofar as it is no longer required for the fulfillment or initiation of a contract and/or there is no continued legitimate interest on our part in its storage.


When processing personal data on the basis of explicit consent pursuant to Art. 6 (1) a GDPR, this data is stored until the data subject revokes his or her consent.


 11. Rights of the data subject


11.1  Applicable data protection law grants you comprehensive data subject rights vis-à-vis the controller with regard to the processing of your personal data, about which we inform you below:



Right to information pursuant to Art. 15 GDPR: In particular, you have a right to information about your personal data processed by us, the processing purposes, the categories of personal data processed, the recipients or categories of recipients to whom your data has been or will be disclosed, the planned storage period or the criteria for determining the storage period, the existence of a right to rectification, erasure, restriction of processing, objection to processing, complaint to a supervisory authority, the origin of your data if it has not been collected from you by us, the existence of automated decision-making, including profiling, and, where applicable, meaningful information about the logic involved and the implications for you and the intended effects of such processing, as well as your right to be informed about what guarantees exist in accordance with Art. 46 GDPR when your data is transferred to third countries;


Right to rectification pursuant to Art. 16 GDPR: You have the right to have any inaccurate data relating to you rectified without delay and/or to have any incomplete data stored by us completed;


Right to erasure pursuant to Art. 17 GDPR: You have the right to request the erasure of your personal data if the requirements of Art. 17 (1) GDPR are met. However, this right does not exist in particular if the processing is necessary for the exercise of the right to freedom of expression and information, for compliance with a legal obligation, for reasons of public interest or for the assertion, exercise or defense of legal claims;


Right to restriction of processing pursuant to Art. 18 GDPR: You have the right to request the restriction of the processing of your personal data as long as the accuracy of your data, which you dispute, is being verified; if you refuse the erasure of your data due to unlawful data processing and instead request the restriction of the processing of your data; if you require your data for the assertion, exercise or defense of legal claims after we no longer need this data after the purpose has been achieved; or if you have lodged an objection for reasons relating to your particular situation, as long as it has not yet been determined whether there are overriding legitimate grounds on our part;


Right to information in accordance with Art. 19 GDPR: If you have asserted the right to rectification, erasure or restriction of processing against the controller, the controller is obliged to inform all recipients to whom the personal data concerning you has been disclosed of this rectification or erasure of the data or restriction of processing, unless this proves impossible or involves a disproportionate effort. You have the right to be informed about these recipients.


Right to data portability pursuant to Art. 20 GDPR: You have the right to receive your personal data that you have provided to us in a structured, common and machine-readable format or to request the transfer to another controller, insofar as this is technically feasible;


Right to revoke consent given in accordance with Art. 7 (3) GDPR: You have the right to revoke consent to the processing of data once given at any time with effect for the future. In the event of revocation, we will delete the data concerned without delay, unless further processing can be based on a legal basis for processing without consent. The revocation of consent does not affect the lawfulness of the processing carried out on the basis of the consent until the revocation;


Right to lodge a complaint pursuant to Article 77 GDPR: If you believe that the processing of personal data concerning you is in breach of the GDPR, you have - without prejudice to any other administrative or judicial remedy - the right to lodge a complaint with a supervisory authority, in Austria the Data Protection Authority;


11.2 Right of objection

If your personal data is processed on the grounds of our overriding interest, you have the right to object to this processing at any time with effect for the future. However, we reserve the right to further processing if there are compelling reasons for further processing.